Thank you for choosing ShortLetMart as your trusted platform for booking vacation rentals. We understand that sometimes plans may change or unexpected circumstances may arise, and we are committed to providing you with a fair and transparent refund and return policy. Please read the following guidelines regarding cancellations, refunds, and returns.
1. Cancellation Policy:
a) Host Cancellation: In the rare event that a host cancels a confirmed reservation, our team will work diligently to assist you in finding alternative accommodation of equal or greater value. If a suitable replacement cannot be found, you will be entitled to a full refund of any payments made.
b) Guest Cancellation: If you, as a guest, need to cancel your reservation, the refund amount and any applicable fees will depend on the host’s cancellation policy. Please carefully review the specific cancellation policy outlined in the property listing before making a reservation. In some cases, a refund may be provided according to the host’s policy, while in others, there may be fees or penalties associated with the cancellation.
2. Refunds for Unused Stay:
a) Early Departure: If you decide to cut short your stay and depart earlier than the original reservation period, refunds for unused nights will be subject to the host’s cancellation policy. Please refer to the specific property listing for details regarding early departure refunds.
b) Unforeseen Circumstances: In the event of unforeseen circumstances, such as natural disasters, severe weather conditions, or other unavoidable events that prevent you from utilizing the booked accommodation, please contact our customer support team immediately. We will assess each situation on a case-by-case basis and work towards finding a fair resolution, which may include a refund or alternative arrangements.
3. Reservation Modifications:
a) Date Changes: If you need to modify your reservation dates, we encourage you to contact our customer support team as soon as possible. We will assist you in making the necessary changes, depending on availability and the host’s policies. Any additional costs or refunds resulting from the modification will be communicated to you prior to finalizing the changes.
b) Property Changes: In some cases, you may wish to switch to a different property after making a reservation. We will do our best to accommodate your request, depending on availability and the host’s policies. Any difference in rental rates or fees will be adjusted accordingly.
4. Refund Process:
a. In the event of a cancellation eligible for a refund, ShortLetMart will initiate the refund process promptly. Refunds will be issued using the same payment method used for the initial booking, unless otherwise specified or agreed upon.
b. The processing time for refunds may vary depending on the payment provider and method, but we will make every effort to process refunds in a timely manner.
c. Please note that ShortLetMart is not responsible for any fees or charges imposed by your financial institution or payment provider related to the refund process.
5. Return Policy:
a. ShortLetMart primarily facilitates bookings for ShortLets, and therefore, returns in the traditional sense do not apply. However, if you encounter any issues or concerns with the rental property upon arrival or during your stay, please contact our customer support team immediately. We will work closely with you and the host or property owner to address the situation and find a suitable resolution.
6. Disputes and Resolution:
a. In the event of any disputes or conflicts related to cancellations, refunds, or returns, we encourage you to first try to resolve the matter directly with the host or property owner.
b. If an agreement cannot be reached, please contact our customer support team, providing all relevant details and documentation. We will mediate the dispute and make every effort to reach a fair resolution for all parties involved.
c. ShortLetMart reserves the right to review and make the final decision on any dispute resolution, taking into consideration the terms and conditions agreed upon by both the guest and the host or property owner.
Please note that the specific refund and return policy may vary depending on the terms and conditions set by each individual host or property owner. It is important to review and understand the cancellation policy and any other related terms before making a booking.
In the event of any disputes or concerns regarding refunds or returns, we encourage you to reach out to our customer support team. We will thoroughly investigate the matter and work towards finding a fair resolution based on the specific circumstances. We are committed to providing timely and satisfactory solutions to ensure your satisfaction.
We are committed to providing excellent customer service and ensuring your satisfaction throughout the booking process. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.
Contact us at email@example.com for questions related to refunds and returns.